Customer Support

To review your open invoices, please contact Chemtradeasia’s Team at contact@chemtradeasia.com or (+62) 877-6100-1633. Our team will provide the latest invoice status and copies upon request.

You can contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

To place an order, customers must first log in or have an active Tradeasia account. Once logged in, you can submit a Request for Quotation (RFQ) through the Contact Us page. After the quotation is confirmed, our sales team will assist you with the order process. For account or login assistance, please contact us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Once your order shipped, we’ll send you a confirmation email with a Bill of Lading, tracking number, and shipment details. If you need further assistance, feel free to reach out to us at contact@chemtradeasia.com or (+62) 877-6100-1633.

Tradeasia supports several payment options including Letter of Credit, Telegraphic Transfer and Documentary Collection through bank. If you have questions about how your payment method is set up or need assistance with invoicing procedures, please get in touch with our Credit Team at contact@chemtradeasia.com or (+62) 877-6100-1633.

Should you encounter any problems with a product—whether it's related to quality, performance, or a competitive comparison—please get in touch with our Customer Service Team right away. They’ll work closely with you to address the issue and identify a solution.

When you contact us, try to have your:

Purchase Order number (PO#),

the lot number of the affected material, and

a clear description of the issue ready to help us assist you more efficiently.

You can reach our team at contact@chemtradeasia.com or (+62) 877-6100-1633.

You can request a quote by chatting live with our Sales Team during regular business hours or you can submit your request using our online inquiry form.

A Certificate of Analysis (COA) is provided with every shipment. We can also email the COA automatically once your order has shipped. Let your representative or support specialist know if you’d like to enable this service